Recommendations

Quality Control

McDonald's does a very good job with the overall quality control of its products. The goal of keeping all of their food consistent and fresh is becoming a reality for the franchise. There is one area that this particular franchise has struggled with in the past. That is food waste.


Food waste has decreased for the franchise but the numbers still remain unsatisfactory. McDonald's has a system that generates the number for the appropriate amount of food to be held in a tray while it waits to prepared. The system generates these numbers based on historical sales data for a particular time window. Basically, it takes an average of sales from the previous weeks. The food is then placed into these trays and put into a shelf for a food specific time duration. Once passed the time duration, the food is to be thrown away and replaced with right amount of trays specific to the next time window.
The problem arises when management or staff members don't verify these amounts. In certain circumstances the trays could be setup in the wrong manor and allow for excess food. More food equals more waste. Less food means higher flow times, possibly leading to more unsatisfied customers. It is very seldom management comes by to check the trays. Our solution is to designate a senior team member to verify these amounts and replenish according. This strategy would allow the franchise to keep up with current demand as well as a sudden change in demand. Theft will be another number that will reduced. With their active food inventory being monitored, management can follow where the food is going.